Figuring out your niche is important, but when you are trying to grow your business, you sometimes need to expand into a more diverse customer set. Learning how to expand your reach while simultaneously maintaining your current customers is a huge challenge, but it’s not impossible. Doing it right will pay off and give you the tools you need to improve your business and get more out of your everyday business interactions
Offer Broader Products
Your current products and services have gotten you to where you are today, but if you are looking to grow, it is worth the investment to expand what you offer. When you think about expanding, remember that you don’t want to stray too far from your current offerings. Choose new products and services that are related to what you currently have while still being different. This will give you the easiest transition and make marketing your new products and services a little bit easier. Talk to your current customers about what they would like to see added to your company to start getting ideas.
Improve Your Social Media Game
Social media is awesome because it allows you to reach a broad audience without having to spend a lot of money. The more effective your social media presence is, the better you will be at building a diverse audience of potential customers. More than 70 percent of Americans have social media accounts. That means that you can use your social media presence to reach tons of people from your community, in the US, and across the globe. You have this great tool at your disposal, so you may as well learn how to use it appropriately and grow your audience.
Listen to Your Customers
You can’t expand into more customers and more diverse customers if you don’t have a good understanding of where your customers are right now. Take time to gather customer feedback and to listen to what they have to say so you can figure out your next steps. When your customers leave reviews, take the time to respond (whether their reviews are positive or negative), this can help you to learn more about those customers and to set the stage for your future growth. The more you know about your current customers, the easier it will be for your brand to continue growing and diversifying.
When you run a business, it’s important to expand your customer base and add diversity. Doing so can help you to be more successful and work towards a successful future.
For more help marketing your business, make an appointment for some marketing consulting!